Frequently Asked Questions

How To: Using Knot-A-Tail How To: Shopping Experience How To: Fun with Horse Hair!

How To: Using Knot-A-Tail

  1. How do I reset my password?
    Click on “My Account” from any page within the site. You may change your password directly from that page.
  1. How do I retrieve my password if I have forgotten it?

      On the login page, choose the “Forgot My Password” option. We will send a verification email to the email on file with a temporary password inside. Clicking on the link in this email will direct you to a password reset page.

  1. How do I update my profile information?

      Click on “My Account” any page within the site. You may update your information directly from that page.

  1. How do I edit my product reviews?


  1. How do I edit or delete personal forum posts?


  1. How do I upload photos of my products?


  1. How do I remove photos of my products?


How To: Shopping Experience

  1. How do I find the status of my order?


  1. How do I track my recent purchases?


  1. How do I remove single items from my shopping cart?


  1. How do I pay with my Google Checkout account?


  1. How do I pay with my Amazon One Click service?


  1. What other forms of payment are accepted?

      Knot-A-Tail only accepts PayPal, Google Checkout, Amazon, and electronic Credit/Debit Card payments. We assure you the highest level of safety with our High Assurance SSL Certificate, and you can view our [Privacy Policy here].

  1. I have no received my order, what is next?


How To: Fun with Horse Hair!

  1. How do I attached stampede strings?

      Looped: Put two small holes in the brim of your hat close to the crown, just large enough to slide the strings through. The loops make a hat band around the crown of your hat. These look great and the stampede string will never pull out.

      Cotter Pin: Just slip the pins between the hat and the hat liner and spread them apart.

  1. What sizes will your hat bands fit?

      Our hat bands are very easily adjustable, fitting up to a size 8 hat. They adjust from 21 inches to over 30 inches around.

  1. Is this “genuine” horse hair?

      Absolutely! We only offer quality products and would never settle for less! We use real horse hair and real mule tail hair. Most of the hair we use is tail hair because mane hair is to soft for braiding. All of our hair is professionally processed and cleaned before use.

  1. What is “Mecate”?

      Mecate is horsehair that has been spun into something similar to a rope form. Mecate are traditional rein sets and are great for snaffle bits! To learn more, view our Mecate eBook.

  1. Do you make custom items?

      Yes, we offer a custom item service. At Knot-A-Tail we are passionate about the connection between horse and man. For more information on custom items, visit our Custom Product page or call us at (715) 699-3263.

Did not find the answer you needed? Feel free to contact us through out suggestion box. We love hearing from you! [Link to Contact Box]